Welcome to VIP METEORA TOUR (“we,” “our,” or “us”). We are delighted to have you as a valued customer. Please carefully review these Terms and Conditions (“Terms”) before using our services. By accessing or using our website, mobile application, or any of our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our services.
“VIP METEORA TOUR” reserves the right, without penalty, to make changes in the published itinerary and/or to withdraw the program announced, whenever, in their judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of tour participants.
Dates, schedules, program details, and costs, although provided in good faith based on information available at the time of publication of the brochure or catalog, are subject to change and revision. All participants must ensure they are medically and physically fit for travel.
Participants are required to advise the provider, in advance, of any physical, medical, or other special needs that require accommodating.
“VIP METEORA TOUR” reserves the right, without penalty, to decline to accept any person as a participant in a program, or to require any participant to withdraw from the tour at any time, if that individual’s participation poses a direct threat to health or safety.
Since “VIP METEORA TOUR” doesn’t own or manage hotels, carriers or restaurants, or venues used as such we are not liable for the non-performance or improper performance of these thereof we have no responsibility for inconvenience, loss, or damage, any cancellations caused by the proprietors or operators.
Baggage and personal effects are at all times the sole responsibility of the participant. “VIP METEORA TOUR” will not accept liability for any loss or damage to baggage or any of the passenger’s belongings. Passengers should report any lost items to the “VIP METEORA TOUR” guide, who will assist in completing a lost property form that can be used for any insurance claim in this matter.
Your booking is confirmed and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking. You agree to provide full, complete, and accurate information to the Tour Operator.
By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included in that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or your travel agent if any changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking
Personal insurance is not included. It is your responsibility to take out appropriate travel insurance. Although “VIP METEORA TOUR” and its representatives will always strive to ensure safe and enjoyable completion of its tours they cannot be held responsible for the personal safety of participants. Each participant shall be fully responsible for his/her personal health, medical needs, and safety.
AIG certifies that “VIP METEORA TOUR” is insured by our Company against liability for Bodily Injuries or Death (including compensation for pain and suffering, moral distress) or Material Damage to third parties, which may occur during daily organized activities in Meteora by the insured and which are caused by negligent acts or negligent omissions of the insured, according to the terms and conditions of our policy P2301004753.
“VIP METEORA TOUR” is not responsible or liable for loss, damage, or theft of luggage or personal belongings, illness, disappointments, or frustrations while on tour, nor is “VIP METEORA TOUR” responsible for any type of trip interruption due to weather and other unforeseen circumstances. To avoid charges for cancellation due to covered reasons, we highly recommend the purchase of comprehensive trip insurance
Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgment of wrongdoing.
The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, these must be received by the organizer within four weeks of the contractual end of the activity at the booking agency. The participant’s appeal is to be accompanied by the confirmation of the activity provider/activity leader as well as any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency, all appeals will be deemed invalid.
Damage claims against the organizer or the assistants are excluded, as far as the damage was not caused by negligence or intentionally. The organizer is authorized to have assistants or call on third parties to provide valued services. Should the organizer lawfully transfer the execution of the activity to a third party, the organizer shall not be held responsible for the third party’s actions or neglect during execution of the activity. The organizer will especially not be held responsible for damages which are caused by the actions or neglect of the activity leader should this conduct not fall under his/her contracted responsibility; as cause of actions of third parties, other participants, the participant (especially under point 1), in the event of adverse weather conditions or matters beyond Our control, the Event or part of it may be canceled, postponed or delayed. In such an event, at our sole discretion, We may assist you to arrange an alternative Event, or We may give you a credit toward a future booking. We will not be liable for any travel or accommodation costs incurred by Participants in such circumstances.
If any of these Terms and Conditions should be determined to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
The materials appearing on VIP METEORA TOUR website could include technical, typographical, or photographic errors. VIP METEORA TOUR does not warrant that any of the materials on its website are accurate, complete, or current. VIP METEORA TOUR may make changes to the materials contained on its website at any time without notice. VIP METEORA TOUR does not, however, make any commitment to update the materials.
The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
To the extent permitted by law, VIP METEORA TOUR will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
VIP METEORA TOUR makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of VIP METEORA TOUR for death or personal injury as a result of the negligence of VIP METEORA TOUR or that of its employees or agents.
At VIP METEORA TOUR, we strive to provide our clients with exceptional travel experiences, including trips that utilize public train transportation. However, it is important to acknowledge that unforeseen delays or other issues may occasionally arise with the train company, which are beyond our control. Therefore, we kindly request our clients to consider the following disclaimer:
1. “Delays”: While we make every effort to plan our itineraries meticulously, delays in train schedules may occur due to various reasons, such as maintenance work, technical difficulties, weather conditions, or operational challenges. These delays may affect the timing of our tours, including arrival and departure times at different destinations.
2. “Train Company Responsibility”: VIP METEORA TOUR acts as a booking agent and facilitator for train travel, relying on the services provided by the train company. Any delays, cancellations, or disruptions in train services are the responsibility of the train company and are subject to their terms and conditions.
3. “Flexibility”: We recommend our clients to maintain flexibility in their travel plans and allow for possible delays or changes in train schedules. Our team will do their best to adjust the itinerary, if needed, in order to minimize any inconvenience caused by train-related issues. We appreciate your understanding and cooperation in such circumstances.
4. “Alternative Arrangements”: In the event of a significant delay or train cancellation, VIP METEORA TOUR will work closely with our clients to explore alternative transportation options, where feasible, to ensure the continuation of the tour and the best possible travel experience. Additional costs incurred due to alternative arrangements may be the responsibility of the client, subject to the terms and conditions outlined in the tour agreement.
5. “Communication and Assistance”: VIP METEORA TOUR will provide support and assistance to our clients in case of any train-related issues. Our team will stay in contact with the train company to gather information and provide updates promptly. We will make every effort to address your concerns and help facilitate a smooth travel experience.
Please note that the aforementioned disclaimer is intended to inform our clients about the potential risks associated with public train transportation and to establish mutual understanding regarding such situations. We remain committed to providing you with a memorable journey to Meteora and will work diligently to minimize any inconvenience caused by train-related delays or issues.
All copyright trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics, and all software and source codes connected with the Website) are owned by or licensed to VIP METEORA TOUR or otherwise used by VIP METEORA TOUR as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold, or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying, and/or printing of pages of the Website for personal, non-commercial home use only.
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective upon posting the revised Terms on our website. Your continued use of our services after the posting of any changes constitutes your acceptance of such changes.
VIP METEORA TOUR and/or our services may contain links to third-party websites or services that are not owned or controlled by us. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.
You agree that, while participating in any Tour, images, photos or videos may be taken by other participants, the Tour Operator, or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to the Tour Operator, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions, and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
The Tour Operator makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although the Tour Operator takes all reasonable care in selecting Third Party Suppliers, the Tour Operator is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets, and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude the liability of the Third Party Supplier. You acknowledge that Third-Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and the Tour Operator does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
THE TOUR OPERATOR IS NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY OTHER THAN THE TOUR OPERATOR AND ITS EMPLOYEES.
The Tour Operator is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.
These terms and conditions apply to every person booked onto Outdoor Activities provided by VIP METEORA TOUR. If booking on behalf of a third party you accept these terms on their behalf and so it is important that you make them aware.
All participants were informed, that there is no (in terms of) medical problem, that makes their participation in the activity problematic (Allergic, cardiology, etc.), pregnancy, or disability that prevents them from participating in the activity.
Adventurous activities are potentially hazardous with a danger of personal injury. By booking a course in these activities you are aware of and accept these risks and will be responsible for your own and your groups’ actions and involvement. Instructors who hold the relevant awards or qualifications will lead these activities and will maintain a high level of safety throughout the activities. To enable Outdoor Activities to manage these risks you agree to acknowledge the need for responsible behavior and that the instructor’s word is final on all matters of safety.
You confirm that you are familiar with the nature of the activities that you wish to undertake and acknowledge those risks that are inherent therein and that you may freely withdraw from any activity and there is no pressure whatsoever to take part. Participants will not be under the influence of any drink or drugs at any time during attendance.
We reserve the right to stop Your participation in any Activity or Event in whole or in part if in Our reasonable opinion You are unruly, violent, abusive, or deemed not capable to the extent that such state or condition is materially likely to endanger the safety or enjoyment of other Participants. We do not accept the liability for the behavior of You or others on or at the Event, and participants found to have unacceptable behavior will be removed from Activities with no refund given, and all balances to be paid in full.
Our prices are subject to change without notice. Customers that have already made a purchase are not obliged to pay the difference in case of an increase in prices. VIP METEORA TOUR is not liable for refunding the difference in the case of price reduction.
All prices provided are on a per-person basis unless otherwise stated.
Children up to 5 years of age participate for free. Persons over the age of 5 are obliged to pay the Children rate.
Prices include local taxes. Prices do not include tips, personal expenses, or personal insurance.
Every customer is responsible for providing accurate information during the booking process. When a booking has been made through our website, customers will receive confirmation and vouchers via email. This document must be saved as evidence of purchase and be presented on the day of the tour. VIP METEORA TOUR reserves the right to refuse service to any customer without a voucher.
Users are advised to check the details of the booking and should inform VIP METEORA TOUR immediately of any errors. Changes may be made up to 48 hours after booking.
All tours booked through the website of VIP METEORA TOUR are paid for via Stripe. Upon receipt of the payment VIP METEORA TOUR will issue a voucher and send it via email. The voucher must be printed or downloaded, as proof of purchase, and be presented on the day of the tour.
All tours and transfers canceled through the VIP Meteora Tour website will have their refunds processed exclusively via Stripe. If the cancellation occurs 48 hours prior to the departure date, VIP Meteora Tour is obliged to refund 75% of the total value. If the cancellation occurs 24 hours prior to the departure date, VIP Meteora Tour is obliged to refund 50% of the total value.
Customers should adhere to the time on their vouchers. If a customer does not arrive on time, VIP METEORA TOUR will consider this a no-show, the tour will be canceled and no refund will be provided. It is recommended that you plan to arrive at least 10 minutes prior to the start of the tour.
Payment in full is required at the time of booking.
Discounts are valid up to 120 days to the scheduled excursion.
“VIP METEORA TOUR” reserve the right to cancel the reservation and impose cancellation charges should payments not be received within the above specified periods.
VIP METEORA TOUR reserves the right to:
change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that VIP METEORA TOUR shall not be liable to you for any such change or removal.
Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
The contents of VIP METEORA TOUR website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
